Shipping policy

SHIPPING POLICY

At DEVINA®, every order is handled with care to ensure your pieces arrive safely and securely. Please review our shipping information below before placing your order.

ORDER PROCESSING

Orders are typically processed within 2–5 business days after your order has been confirmed.

During new releases, sales, holidays, or periods of high order volume, processing times may be longer.

Please note that processing time is separate from shipping/transit time.

PRE-ORDERS

Items marked as Pre-Order are produced or fulfilled according to the estimated timeframe stated on the product page.

If your order contains both in-stock and pre-order items, your entire order may ship together once all items are ready unless otherwise stated.

Pre-order estimated shipping dates are subject to reasonable production or carrier delays.

SHIPPING TIMES

Once your order has been processed and shipped, estimated delivery times are:

United States: 3–7 business days
Canada: 5–10 business days
International: 7–21 business days

These are estimates only and are not guaranteed. Delivery times may be affected by customs, holidays, weather, carrier delays, or other circumstances outside of DEVINA®'s control.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout based on your order and delivery location.

Any free-shipping promotions will be clearly displayed on our website or during checkout when available.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or has already shipped.

DEVINA® is not responsible for packages delivered to an incorrectly entered address.

LOST, STOLEN OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your property and delivery location.
Check with household members or neighbors.
Allow an additional 24–48 hours, as some carriers mark packages delivered before final delivery.
Contact the shipping carrier directly using your tracking number.

DEVINA® is not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier.

If you believe your package was lost in transit, please contact us and we will assist you with the next appropriate steps.

INTERNATIONAL ORDERS

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or additional charges required by their country.

These fees are not included in the product or shipping price unless explicitly stated at checkout.

DEVINA® is not responsible for delays caused by customs processing.

If an international package is refused because of customs charges or other import-related fees, any costs incurred may be deducted from an eligible refund.

RETURNED-TO-SENDER PACKAGES

If a package is returned to DEVINA® because of an incorrect address, unsuccessful delivery attempt, refusal, or failure to collect the package, the customer may be responsible for additional shipping costs to have the order resent.

Original shipping charges are non-refundable unless the return was caused by an error on our part.

SHIPPING DELAYS

While we work to have every order delivered as quickly as possible, DEVINA® cannot guarantee carrier delivery dates.

We are not responsible for delays caused by shipping carriers, customs, weather conditions, holidays, natural events, or other circumstances beyond our reasonable control.